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Delivery & Returns

U.K Delivery Charges

At Telephoneheadsets.net, we delivery all of our products using Interlink and Royal Mail. Delivery depends on the value of your order, excluding VAT. For orders upto £ 19.99 the deliver is £ 6.00, orders up to £99.99 the delivery charge is £8.00 and orders upto £200.00 the delivery charge is £10.00. All orders over £200 benefit from a FREE DELIVERY service.

Money back guarantee

At Telephoneheadsets.net, everything you buy is backed by a money back guarantee. We want to ensure that all our customer are satisfied, so if you are in any way dissatisfied with the goods you have received, we will give you a full refund. You can return the goods to us in their original packaging and condition within the period of 21 days.

Any equipment returned after 21 days of purchase well incur a 15% restocking fee mines the original delivery charge.

Returns Procedure

The Consumer Contracts Regulations allow you to return an item if you simply change your mind.

Should you decide to cancel your order you are responsible for returning the items within 21 calendar days at your own cost. 

We need the following information which must be enclosed with the returned goods in their original condition.

  • An RA number (please call a member of our sales team on 020 8893 1777 to obtain this)
  • Order number
  • Your account number and company name
  • Your surname
  • Description of the goods being returned
  • A reason for returning the goods
  • Whether you want a refund on credit card or a replacement

If you like further information on our returns policy, please call our customer service 020 8893 1777 or e-mail: sales@comm-links.co.uk

Telephoneheadset.net website is owned and operated by Commlinks.

Christmas & New Year's Orders

Please note we will be closed over Christmas from the 23rd December to 10th January 2019. We will continue to take orders over this period which will be dispatched on the 10th January 2020 on our return. We would like to take this opportunity to wish you a Merry Christmas and a Happy New Year.